Quality Promise:
Prior to commencing research, it will be ensured that your requirements have been fully understood, and that
the likelihood of success has been communicated to you.
Research will be conducted as far as possible from original source material, and transcriptions and other secondary sources where used will not be relied on as fact. Original documents will be included with the research report as far as possible, when this is not possible due to copyright a full and accurate transcription shall be made.
Authoritative source material will be used to prove your ancestry, where necessary more than one source will be consulted. For 19th and 20th century research you will be provided with copies of the original birth and marriage certificates which were obtained to prove your ancestry, aswell as cross referenced census information.
Ambiguous results will be communicated to you with such wording as "possibly" or "probably", and will not be cited as fact.
All stages of research will be recorded, and all source material will be cited in the research report.
The Timescale for research will be communicated in advance and you will be sent regular communications to keep you up to date on the progress of your research.
Where appropriate preliminary searches will be conducted free of charge to ensure that the research is feasible.
Where research cannot proceed to the extent originally anticipated, the reasons for this will be explained to you and any fees will be reduced pro-rata.